Covid- 19 Information

COVID -19

PRECAUTIONS - PREVENTATIVE MEASURES - PROTOCOL- CODE OF CONDUCT

NAVIGATING A PANDEMIC IN THE CAMPING WORLD

15 March 2020

2020 has been a year that the vast majority are experiencing something for the first time in our entire lives. The last pandemic was the Spanish Flu which took place in 1918.

Navigating through all of this has taken a tremendous amount of patience, faith, and hope as we've awaited emerging education and awareness from world experts in regards to how the coronavirus spreads and what we can do to prevent this unplanned virus.

As a business, we obviously want to be able to please our customers but at the same time we have a social responsibility to ensure that we can provide those services in the safest way possible and not contribute to the spread of covid-19. Anything less is unacceptable. For this reason we have spent an adequate amount of time accessing this situation while researching and talking to other campgrounds, RV councils and government officials about how best to handle this.

Thankfully we have come to the conclusion that we believe our business is capable of maintaining a balance of safety and social responsibility whilst preserving people's mental wellbeing in a most stressful and unpredictable time. For this reason, we believe it is our social responsibility to remain open for our campers providing we can achieve both of these in tandem with each other. In order for this to be achieved, it means some changes and adjustments to how we normally operate are going to have to occur. This is going to be something that lies in both our hands and yours.

In order to be able to camp at Castle Valley Campground, campers will have to agree to strictly follow all protocol as outlined by CVC in conjunction with what AHS, WHO, government officials and the Canadian RV Council of Canada are either mandating or suggesting to us.

This code of conduct must be adhered to at all times, by everyone, failure to not do so can shut us down, which means CVC will be adopting a very stern approach to anyone caught violating our Covid-19 Code of Conduct. This can lead to immediate eviction and ban from the park. For this reason, it is extremely important that you read the Code of Conduct thoroughly and are able to agree to all mandates that are in it. Failure to abide may result in expulsion for the rest of the season and possible non-renewal.

The reason for these strict rules are so that we can not only remain open but also ensure the utmost safety of you, our campers, staff, families, co-workers, and clients we may interact with outside of Castle Valley Campground. Our mandate is to keep our campers safe and prevent the spread of covid-19 not only at CVC but outside of it as well.

We hope you understand and are accepting of the new mandatory guidelines in place as we navigate through this difficult time together. Please use this tab to keep updated on the latest Covid related information.

Sincerely,

Castle Valley Campground

Changes you can expect to occur

The playground will be closed.
All public gatherings such as potlucks, long weekend movies, Our July Long customer appreciation day will be canceled.
No public picnic tables or Adirondack chairs out.
All green spaces will remain open but 2-meter social distancing rules and group gatherings as mandated by the government remain in effect.
Walks must follow both the 2 m distance and one-way rules. Pull off to the side if you stop to provide room for people to walk by.
All porta potties will be closed. All RVs must have a working sink and toilet.
Plugged toilets will be unable to be serviced. Fixing will be up to the owner.
All requests must be done via service or emergency box. Bring your own pen.
Request boxes will be checked 3 times/ day at 11 am/ 3pm/7pm daily. No services will be performed after these times. Please plan accordingly.
A hand sanitizing station will be available at the service request box. Please use before and after service requests are made and when dumping the garbage.
Weekly septic and water service will remain the same with possible addition if warranted.
All general inquiries must be done via email at inquiries@castlevalleycampground.com, Facebook or phone 587-425-2267.
There will be no person to person interaction with the camp host, staff, or mgmt.
All deliveries of firewood and service must be contactless. Please do not come out to talk while we are completing services, watering trees, cutting lawns or dropping firewood. Please use see above for how requests can be made.
Only in the event of an emergency may you come to camp host or mgmt site. Emergencies include the threat of wildlife, tornado, flash flood, lost child, medical issue, loss of power. In these cases please drive to camp host site, honk the horn and wait for someone to come out.
6-foot (2M) distancing walking sticks will be put on your site. Please use these when walking to be reminded of the distances needed.
Day visitors that are not leaseholders at CVC are not permitted at this time.
Overnight guests of CVC leaseholders are not permitted at this time.
Co-mingling at other people's sites is not permitted.
Groups of children playing together, unless they cohabitate together, are not permitted. Children must maintain 2 meters distance if not from the same household.
Children under the age of 12 are not to be off-site without parental supervision. Children over 12 yrs must be aware and able to adhere to social distancing and gathering rules. Failure to will result in them unable to visit with friends without parental guidance.
No tent camping is allowed.
River access is allowed, however the 2 M distance is in affect. We also ask people to be thoughtful of others and limit their time there so others can use these spaces, failure to follow social distancing rules will result in closing access to the river from the campground.
All dogs must be on leashes at all times, including the river area. Please ask people to not pet your dog. Covid can be spread from people touching your pet!
Golf carts are prohibited from being shared amongst anyone you do not cohabitate with.
Golf cart rides are prohibited from anyone you do not cohabitate with.
All RVs and vehicles must be equipped with hand sanitizer with a minimum of 75% alcohol base content.
Campfires with your own immediate family are allowed. However, you must maintain a 2-meter distance at all times from anyone you do not cohabitate with but share a site with.
Trailers are asked to be set up to allow the maximum distance from each other possible. A minimum of 30' is advised.
All garbage and recycling are to be disposed of in garbage bins. If bins are full, please keep in your vehicle or dispose of at home and notify mgmt via email. No garbage may be left out.
Park entrance gates will be closed (not locked) to limit the number of drive-thrus we have. If you enter or leave, please close the gate behind you. Try to use gloves or a towel to open and close. Please do not litter gloves or towels, dispose of after use in garbage receptacle. A hand sanitizing station will be located at the side of the gate.
To prevent the spread of covid handshaking is strongly discouraged.
People who feel ill or are exhibiting symptoms such as; fever, cough, sore throat, runny nose, shortness of breath, chills, flu or cold-like symptoms even if appear mild are to not permitted to come to the campground. Anyone that is reported as such, will be asked to leave until they are symptom-free.
People that have been notified of being in close contact with someone who has tested positive with coronavirus or are in a household with someone currently self-isolating are not permitted to come camping for a minimum of 14 days. Managment must approve re-entry for anyone that has received notice of exposure and or a positive test result.
People that have been in contact with someone that exhibits covid like symptoms are asked to not come camping for at least 1 week or until tested negatively.
No self-isolating at campground unless it is your only residence. If, you RV is your only residence and you are self-isolating, you must remain indoors at all times and notify management immediately of your diagnosis or possible exposure so proper safety protocols can be put in place to protect staff and campers. Deck and site use during self-isolation is strictly prohibited. The only time you may leave your RV is to seek medical attention. Failure to comply will result in immediate eviction. Help with services, groceries, and pets can all be arranged through management via email or phone. This only applies to people where their RV is their primary residence anyone else is required to quarantine at home for the full 14 days with no symptoms being exhibited or until a negative diagnosis is achieved. Doctor's notes may be requested.
All changes will be updated on our website, under the covid information tab -updates section and on our facebook page. Email alerts will also be sent when possible but please utilize our website and facebook page for the most current and up to date info, including firebans.
All paperwork will be processed digitally this year. All lease holders must have a unique email address in order to do this.
The Castle Valley Covid Code of Conduct and waiver will need to be signed and agreed upon by each individual lease holder and on behalf of their children.
Failure to agree or sign our Covid Code of Conduct will result in non-entry to Castle Valley Campground.
Failure to comply with the Castle Valley Code of Conduct can result in severe consequences not limited to immediate eviction. Strong and swift enforcement of all rules will be in place.
Shut down of the campground because of non-compliance by campers will result in no refunds. If you see someone violating the code of conduct or you have a concern please send an email to us as soon as possible.
Castle Valley Covid Code of Conduct is subject to change without notice. Please keep yourself aware of the changing rules by AHS and the government.
Service requests will be written on the outside of your envelope and money/ cheque put inside. Prepaid services can be done via e-transfer and are encouraged.